Política de reembolso

Good Hearts Gear Return & Exchange Policy

We want you to love your Good Hearts Gear purchase! If something isn’t quite right, we’re here to help.

Returns & Refunds

Good Hearts Gear offers a 15-day return window. Return requests must be submitted within 15 days of receiving your item. Requests made after 15 days cannot be accepted.

Return Eligibility

To be eligible for a return:

  • Items must be unworn, unused, unwashed, unaltered, and unmarked
  • Original tags must be attached
  • Receipt or proof of purchase is required (i.e. Order number)
  • Sale items and items purchased with a gift card are final sale and not eligible for return

Return Fee

  • Approved returns are subject to an $8.95 return shipping and handling fee, which will be deducted from your refund.
  • If the return is due to a Good Hearts Gear error (incorrect or defective item), no return fee will be deducted.

How to Start a Return

Click HERE to visit the Good Hearts Gear Returns Center.

  • Submit your return request.
  • If approved, you will receive a Return Shipping Label via email.

Important:

  • Only items that have been selected and approved for return in the Returns Center may be included in the return package.
  • Any additional or unapproved items included in the return package will not be processed or refunded.
  • Returns must be shipped using the return shipping label provided during return processing.
  • Returns sent using any other shipping method will be considered invalid and will not be refunded.
  • Customer-altered or laundered items are not returnable.

Refund Processing

  • Once your return is received, inspected, and processed, a refund will be issued to your original form of payment, minus the $8.95 return fee.
  • Refunds may take up to 7 business days for your financial institution to post to your account.
  • Original shipping charges and Monk Protect insurance are non-refundable.

Exchanges

Good Hearts Gear offers exchanges for a fee of $6.95.

  • Exchanges must meet the same eligibility requirements as returns.
  • A $6.95 exchange shipping and handling fee applies.
  • Exchanges are processed through the Returns Center using the provided exchange option and label.
  • If an exchange is due to a Good Hearts Gear error (incorrect or defective item), the exchange fee will be waived.

If you prefer not to exchange, you may return the item for a refund and place a new order.

Click HERE to visit the Good Hearts Gear Exchanges Center.

  • Submit your return / exchange request.
  • If approved, you will receive a Return Shipping Label via email.

Damaged or Incorrect Items

Please inspect your order upon delivery.

  • Any damaged, defective, or incorrect items must be reported within 7 days of delivery.
  • Issues reported after this timeframe may not be eligible for resolution.
  • Please report issues to: help@goodheartsgear.com

Need Help?

If you have questions or need assistance, please contact us at:
📧 help@goodheartsgear.com